The logistics and supply chain businesses emerge into rapid growing technology where there is a demand for courier management software. May it be a small scale business or a large scale business, delivery ratings matter in both industries.
The courier management system plays a great role in the phases of shipment of consignments as well as worthing the cost. Integrating courier management software into your business will have tremendous beneficial effects on your turnaround.
Finding a trustable third-party courier service under a convenient budget is hardly possible. Why switch on to delivery aggregators when you can self handle your delivery operations. By invading the courier management system you can have a complete overview and control over the logistics processes.
Firstly, have strong knowledge of the basics of courier management software when you decide to run your courier management system. Having a strong foundation helps you to make better decisions and solutions for the betterment of your business.
COURIER MANAGEMENT SYSTEM IN BRIEF
The courier management system is a unique system that allows you to plan and execute the last-mile delivery for the ordered consignments. It powers your business process as it lets you have an overview of your logistics operations. Hence allows you to guide the incorrect process to the right track.
The courier management software is developed with the most generous features. These merits allow you to
- Oversee operations,
- Schedule ordered deliveries,
- Assign tasks, and
- Suggest solutions. Thus it strategically moves the coin towards growth and future enhancement of the business. courier management system lets you design simple efficient routes and solutions that meet your budget plans. Also allows you to focus on certain aspects such as
- Workflow management,
- Route optimization,
- Real-time tracking,
- Fuel management,
- Customer satisfaction,
- Insightful analytics, and
- Order and Fleet management. Therefore you can assure a cost-efficient, super effective and user-friendly plan for logistics and supply chain actions.
THE MAJOR PURPOSES OF COURIER MANAGEMENT SOFTWARE
The 3 main purposes of the courier management system are:
- Consistent, efficient and quick delivery
- Delivery team management
- Customer experience and satisfaction.
The above objectives are purposely separated into three sectors for your easy understanding. Courier management software has to face and overcome many challenges to succeed in their target.
The ultimate scope of any logistics and supply chain business is to satisfy customer expectations. Thus revolving around customer satisfaction is not an easy task as the delivery team faces frequent obstacles and threats during deliveries.
Here we are to assist you with further subheadings of the main objectives under the courier management system. Therefore helping you to beat the struggle of logistics and supply chain management. Below you can refer to the simpler breakdowns of every purpose.
1) Consistent, efficient and quick delivery
As said before every company invests and focuses on satisfying customer expectations. As they heat your sales and will ever remain as the heartbeat of your logistics business. The more on-time deliveries, the more efficient will be your delivery rates that hike your business profit potential. Now carefully view the below authentics:
- Safe Transportation
The delivery team may not be involved in the packaging of the ordered consignments. But are in charge of the protection of goods throughout the transportation. Depending on the considerations and requirements of the packed products the team must ensure the needs availability.
For instance, if vaccines are to be delivered without rendering changes, the delivery team needs to arrange the truck under specific conditions, requirements and policies. This is made easier by integrating a courier management system into your business.
- On-time Delivery
Statistical analysis made by numerous supply chain business state that better delivery turnaround rate defines a worthwhile customer experience. When you dissatisfy customers’ expectations your brand is expected to be abandoned by them.
Courier management system smoothly manages your delivery schedules. It allows you to smartly handle and tackle situations that affect the delivery operations. Thus maximizing your business delivery rates.
- Route Optimization
The most difficult task given to the logistics executives is to assign the best delivery routes to the drivers. But not every route is traffic congestion none could avoid the delay in deliveries. This unknown human error ruins the business economy.
Rely on the courier management system to auto-optimize and notify effective traffic fewer routes. Thus eliminates human error, saves time and becomes cost-efficient. Hit the peak of success by integrating courier management software into your business to gain customer loyalty.
- Delivery team management
The courier team is the only representative of your brand to meet the customer in real. The key point of running your courier management is to support your most valuable strength.
The merits of the courier management software are highly beneficial to your logistics management. As it allows you to revive more than the expected revenue by the excellent courier service performance.
1) Simple and Clear Routing Instructions and Rules
Driver must not be pressurized for checking the address for every new delivery. Continuos reference of address may lead to confusion and error may occur. This process led by drivers may lead to complete collapse in the delivery management system.
The courier management software allows you to perform the assignment of tasks just by overviewing the delivery processes. The software is developed with a Route Optimization feature that shows simple and less traffics routes. The simpler the navigation and instructions the faster the delivery process.
2) Scheduled Shifts and Advance Notifications
A scheduled and well-planned shift rotation to the couriers is essential. Notifying them in advance makes them mentally prepared and allows them to pre-plan their delivery process.
The courier management system allows you to schedule the shifts or tasks to the respective couriers well in advance. By doing this the couriers will reach their destination on or before due time without any hesitation. This has a mandatory effect on the logistics and supply chain process that leads to hassle-free last-mile delivery.
3) Planned recess or Appropriate Breaks for Drivers
Organised recess hours should be a major priority for every business to be given to their couriers. When provided with this legal right one can maintain peace throughout the delivery routine and confront any sort of issue.
The logistics executives may find it difficult to arrange proper breaks for the drivers. But the courier management system never fails to generate appropriate recess timings. This way you support and appreciate the efforts of the couriers.
4) Set Clear Goals and Vibrant Motivation
Every logistics business will have a motto and goals to achieve. When you wish to achieve the target you along with your employees must clearly understand the motto.
The business must spread a positive environment for better productivity. Constant support and motivation lead by the courier management support to your courier employees help them to achieve their goals and objectives.
The performance of your couriers can be tuned and controlled by the logistics executives. Through the insights provided by the courier management software, you can regulate solutions to common issues. Thus minimizing the challenges faced by the couriers and supporting their efforts.
5) Customer experience and satisfaction
When your customers meet the outstanding experience you are running your logistics and supply chain business on the right track. Eliminating errors and delays in your last-mile delivery satisfy your customer expectations. Reaching your ultimate goals through the courier management system is way easy than your imagination.
6) Accurate delivery ETAs
With Courier management software the logistics executives can have control over the couriers. Thus, providing them frequent updates on real-time information or data helps them to provide reliable solutions.
When customers are also provided with the tracking of the delivery of their ordered consignments, it seems to be a jackpot feature to them. Utilizing courier management software the customer and the manager can view the delivery status through highly accurate ETA. ETAs can be recalibrated under unexpected tragedies. Thus allocating easy alternatives.
7) Concentrate on a customer-centric contingency plan
At times there occur situations where you will have to deliver the packages, but the customer isn’t available at the provided address. You must always have alternate thinking or solution that is customer-centric in such circumstances.
Regarding the above problem, one could strategise plans that give priority to the customers. For instance, the auto-updated and stored details of the customer can come in handy to avail the products in accordance as per their comfort and trust.
The courier management system grants you access to insight analytics. These analyses provide you with clear data on where you need to improve your business. Therefore you can provide solutions and finalize your decisions with more clarity and confidence.
Logistics and supply chain business is a competitive sector. To be ahead of other companies and define profit is not an easy task. You must acknowledge the benefits of the new technologies and integrate them into your logistics management. Doing this will bring you huge turnover and incredible success.
What else are you waiting for? Grab the opportunity and invest in a courier management software demo provided by TechWift. The TechWift is a SaaS-based logistics ERP software, with which you can access a free trial with the courier management software demo. Therefore you will gain easy relevant practical solutions towards your tactical obstacles that lay a strong foundation in business competition.