WHAT IS THE NEED FOR DELIVERY MANAGEMENT SOFTWARE IN BUSINESS?
We now belong to a vast enhanced technologically growing world. Where converting your traditional business processes to certain technological assets will enlighten your organisation.
When involved in logistics and supply chain business, one must forecast the evolving issues and solutions in advance. This will pave the error-free, smooth and successful development of your business.
Logistic executives do confront extreme on-demand expectations from their loyal customers. Therefore may it be a small scale or a large scale industry dealing with logistics as a business. Integrating delivery management software brings them huge turnover.
Digitizing a whole lot of logistics operations beginning from inventory management to customer satisfaction eliminates errors and delays. Thus the best delivery management software boosts the supply chain management workflow and reduces operational hassles.
DELIVERY MANAGEMENT SOFTWARE – DEFINITION
Delivery management software refers to delivery software. The main functionalities of this software are to manage, analyse and track the entire delivery operations.
The best delivery management software combines every process included from pick up of the order to the delivery proof. These lot of delivery activities are gathered in a single database system. As a result, there occurs a connection the platform between the merchants, couriers and customers. This helps to derive and store the real-time data and improves efficiency.
THE NEED FOR DELIVERY MANAGEMENT SOFTWARE
Riding down the above paragraphs you must have got an idea about the delivery software. As the best delivery management software, it establishes a customised process. That ensures to meet the customer expectations, production rate, cost-effectiveness, transparency, responsiveness, and flexibility. Here we are to unfold the major features of the delivery software for your business needs.
The list of features are:
- Streamline workflow management and Delivery automation
- Real-time tracking with delivery tracking tools
- Improved Delivery Route Optimization
- Efficient order, delivery and fleet management
- Enhanced customer satisfaction and retention
- Lessen the dependency on delivery aggregators
- Insightful analytics
- Cost and time-efficient.
1) STREAMLINE WORKFLOW MANAGEMENT AND DELIVERY AUTOMATION
Normally logistics management contains a huge set of paper works to be carried out. These paper loads may contain the order list, delivery timings, staff’s data, bills, etc. Resulting in excess confusion and inadequate access to appropriate data. When data is manually handled by logistic executives there may occur errors, manhandling and loss of data.
When tensed about how to overcome these time consuming and inefficient processes, delivery software comes to play. This modern delivery software is designed in such a way that it stores and adds the data automatically using cloud-based storage. Thus removal of manual intervention and rescue of errors ease the streamlining of the entire logistics process. Hence these records of information can be further analysed and updated for future decision making.
2) REAL-TIME TRACKING WITH DELIVERY TRACKING TOOLS
Logistics and supply chain deals with numerous trucks for the delivery of consignments. As a single logistics manager, keeping track of the complete transportation data such as pick up, dispatch, delivery, etc, is a nightmare. It is challenging to keep track of the driver’s route, speed, mindset, delivery proof, etc, throughout the delivery operation.
In this situation, your business will hail the best delivery management software after its integration. The amazing advantages are:
- Easy tracking of the real-time location of the vehicle through GPS integrated mobile app in driver’s smartphones.
- Immediate choosing or changing of the routes by the executive that targets the reduction of fuel costs.
- Update on on-time or delayed deliveries and estimated delivery time.
3) IMPROVED DELIVERY ROUTE OPTIMIZATION
In general, logistics management leaves the responsibility of choosing the delivery routes to the driver himself. This process may complete the order delivery but errors and delays may occur due to an elongated manual route.
Here the delivery management software introduces a route optimization feature. Thus drivers can choose routes concerning real-time traffic conditions, location proximity, and the least time-taking routes based on delivery locations. Route optimization feature focuses on speeding the delivery to increase customer satisfaction and trust.
Similarly, the chosen routes are displayed to the manager as well as the customer. Here the customer can track the exact order’s location and predict the delivery timing through the best delivery management software. Thus increasing the higher delivery rates of the business.
4) EFFICIENT ORDER, DELIVERY AND FLEET MANAGEMENT
Since delivery software is introduced into the logistics business, the ancient working style has come to an end. Before when the delivery boy is out for the delivery of the consignments, the delivery team will have to scan hundreds of papers or listen to call over addresses. This will instead pressurize the delivery boy and thus the delivery rate will decrease instantly.
Delivery management software creates a single platform where all the information such as locations, addresses, payments, etc, are updated automatically. Thus it maintains a complete overview of all the orders. It sets an end to end visibility of the delivery status to the management team as well as the customers. Resulting in improvised:
- Effective collaboration,
- Fleet efficiency and
- The automated workflow between the driver and the executive’s team.
5) ENHANCED CUSTOMER SATISFACTION AND RETENTION
The major aim of any business is to gain customer satisfaction. The faster your delivery process, the more the chance, your business wins over the on-demand customer expectations. Thus increasing customer loyalty and retention.
Integrating the best delivery management software provides real-time information on the delivery status. Here the customers and the delivery support team gets to know the driver’s location, arrival time or reasons to delay. This indeed reduces the customer’s waiting time as they can plan their schedule relying on these data. After the completion of the delivery, the managers are instantly notified with the delivery proof.
Therefore the delivery management software helps the business:
- To meet the delivery times,
- With the retention of the customers, and
- To stay above the business competition.
6) LESSEN THE DEPENDENCY ON DELIVERY AGGREGATORS
Why depend on delivery aggregators who claim huge commissions from your original profit. Instead, with the best delivery management software, you could be self-sufficient and cost-efficient meeting the customer expectations.
As of now, you are well aware of the delivery management software’s features that benefits your delivery process and fleet management. Thus reducing the delivery time and enhancing the customer-vendor relationship. The highlighted features are:
- Order and delivery management
- Real-time tracking of trucks.
7) INSIGHTFUL ANALYTICS
If you urge your business establishment, improvement and success, you need to dive deep into the historical data. By tracking the overall performance and finding the concerned areas you could analyse the essential data. For instance:
- The seasonal trends
- Peak hours
- Additional delivery needs
- Implementation of ideas for better performance
- Finding customer expectations, etc. Thus analysing the feedbacks provided by the delivery software will enhance your business operations.
8) COST AND TIME-EFFICIENT
Certainly, when your carbon printed paper works turn into digitalized storage data you save your precious time. By automated workflow, you can eliminate manual entries and thousands of calls. Thereby reducing manual errors and possible delays. Therefore, the best delivery management software targets your business to higher profit margins and to reach goals.
Are you ready to digitize your business with delivery management software? Once you invest in delivery software you will earn extraordinary benefits. Not every platform offers you the merits that satisfy your expectation. Thus find your best delivery management software. TechWift, a SaaS-based logistics ERP software sets your business to flourish in the on-demand logistics industry. Integrate the delivery software to your business and strongly resolve the challenges that your organization faces.